Frequently Asked Questions - The shop

When will my order be shipped?

As soon as your order has been shipped from our warehouse, we will send you a notification via e-mail.
Our warehouse team works day and night to pack and ship orders, so you may receive the notification at any time of the day.
The notification contains a Track & Trace number so that you can track the package via Post Danmark’s website –

Which countries do you ship to?

We ship to all countries in the EU.

When will I receive my order?

As soon as you receive an order confirmation e-mail, we begin working to pack and ship your order. We work quickly to ensure you receive your order as quickly as possible. It typically takes 2-6 working days from the time we receive your order until you receive the shipment.

How can I return my orders?

If you are not completely satisfied with your purchase, you may return the items in their original packaging for a full refund.

I received the wrong product.

If you receive the wrong product, or if you have not received everything in your order, please contact us at

Can I change an order that I have already placed?

If the warehouse has not begun packing and shipping your order, you can send an e-mail to
If you have received an e-mail with the message that your order has been shipped, you can place a new order or return the package if you no longer want the goods ordered.

Can I change the contents of a Starter Pack?

No, unfortunately you cannot change the contents of your Starter Pack. We have assembled the packs to make it as inexpensive as possible for you.

Is it safe to pay by credit card at

It is 100% safe for you to pay by credit/debit card at Our payment system is provided by DIBS, Scandinavia's largest supplier of secure payment solutions. You can read more about safety at DIBS

How are funds withdrawn from my account?

Payment for your order is not withdrawn until the order is shipped from our warehouse.


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