Return rights and refund – what should I do?

At Nupo.dk we offer an extended return right; this means that from the day you receive your products and until 30 days after, you have full return rights on your order. We have to receive the products in their original packaging. We will not exchange your order for other Nupo products or flavor variants but instead, we refund your money (excluding shipping).

If you wish to return your order, please send it to the following:

PostNord
Nordhøj 12,
4600 Køge
Denmark

As soon as we receive your returned products, we start the refund process. The refund process might take up to 10 workdays, from the day you return your order.

The amount will be refunded to the credit card or debit card you used when you paid for the order.

Note that you, yourself is responsible for your return goods until they are confirmed received by Nupo ApS. We, therefore, suggest that you use a shipping service that insures the value of the goods that you return.

Contact us at info@nupo.dk if your question was not answered.