We work hard to get the products packed and shipped as quickly as possible. As soon as your order is shipped you will receive an email from us about your package being on the way.
In the mail, there will be a Track & Trace number to track your package.
Contact us at: info@nupo.dk if your question was not answered.
As soon as you receive your order confirmation by mail, we start to pack and dispatch your order. We work hard to make sure you receive your order as quickly as possible.
It usually takes between 3-6 workdays from when we receive your order until you receive your product.
We charge the money for your order when the order is dispatched from our warehouse.
Contact us at: info@nupo.dk if your question was not answered.
At Nupo.dk we offer an extended return right; this means that from the day you receive your products and until 30 days after, you have full return rights on your order. We have to receive the products in their original packaging. We will not exchange your order for other Nupo products or flavor variants but instead, we refund your money (excluding shipping).
If you wish to return your order, please send it to the following:
PostNord
Nordhøj 12,
4600 Køge
Denmark
As soon as we receive your returned products, we start the refund process. The refund process might take up to 10 workdays, from the day you return your order.
The amount will be refunded to the credit card or debit card you used when you paid for the order.
Note that you, yourself is responsible for your return goods until they are confirmed received by Nupo ApS. We, therefore, suggest that you use a shipping service that insures the value of the goods that you return.
Contact us at info@nupo.dk if your question was not answered.
We are able to cancel your order if our warehouse did not initiate the packing of that same order.
If you have any questions, contact us at info@nupo.dk or call on +45 43 48 88 80.
